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Career Opportunities at Crystal Recruit-Kenya

Career Opportunities at Crystal Recruit-Kenya


Career Opportunities at Crystal Recruit-Kenya

Career Opportunities at Crystal Recruit-Kenya

Crystal Recruit is a boutique recruitment firm that specializes in matching the right talent to the right job opportunities across Africa. We go out of our way to find that missing person for your business puzzle. We are the partner that understands your needs, recruits ‘best-in-class’ talent and counsel you towards a successful conclusion to the searc…

Collection Officers

Key Responsibilities

  • Perform various duties on assigned accounts such as recording, verification, and validation of customer details.
  • Advise customers on ways of clearing their debts while communicating with them on the importance of paying their debts and the consequences of non-payment.
  • Act as a mediator for disputes between customers and the company
  • Locate and notify customers on defaulted accounts by e-mail or telephone in order to ask for payments
  • Deliberate with customers by telephone to determine reasons for overdue payments and to review the credit terms for easier settlement of debts.
  • Initiate the clearance process on cleared debts once you receive payment proof and have the same uploaded by the relevant department.
  • Provide customers with their correct account details e.g., balances, account numbers, etc.
  • Maintaining data integrity and keeping customer details confidential.
  • Record information about the financial status of customers and the status of collection efforts in the company’s system.
  • Respond to all correspondences e.g., e-mail, telephone, and social media.
  • Organize, manage, and implement the most suitable debt recovery method and techniques. Negotiate credit extensions if and when required.
  • Preparation of reports as required.
  • Any other duties that may be assigned from time to time

Qualifications & Requirements

  • Certificate/Diploma in any relevant field Experience in customer negotiations
  • Proven working experience in Collections
  • Excellent communication and interpersonal skills
  • Customer satisfaction orientation and sales competencies
  • Ability to work in a goal-oriented environment.
  • Hands-on experience with lending procedures and products



  • Receipt of inquiries
  • Registration of inquiries and or Regrets
  • Allocation of registered inquiries to estimate staff
  • Follow up with estimation staff Sales person to ensure inquiries have been responded to
  • Trigger follow-ups to salesperson and update follow-up register
  • Maintain an online register of inquiries received, quoted, followed up, and confirmed
  • Register LPOs / Order Confirmation received
  • Ensure order confirmation has been sent to the client by the Sales Person
  • Trigger payment requests to Sales Person and ensure payments are received and the invoice
  • Ensure the transfer of documents from the Sales team to the production team
  • Follow up with the production team regarding drawings for approval and transfer of same to the sales team for forwarding to the client
  • Ensure all site service requests have been registered by the relevant persons and required forms filled out prior to release to staff to go to the site
  • Ensure site services forms are received and saved after the site visit is complete If additional site visits are required, ensure the same is done
  • For AMC services maintain the register of AMC and due dates and trigger site service on the due date
  • Trigger Sales Team to initiate customer FAT and follow up on agreed payment terms
  • Initiate invoicing
  • Co-ordinate with Logistics for delivery and/or collection of goods
  • Trigger material sourcing to the production team while awaiting drawing approvals
  • Trigger the sales team to get approved drawings and ensure the same is forwarded to the production team
  • Liaise with Sales Team, Production team, and Procurement to ensure items that have to be procured are ordered and received in time
  • Maintain register tracking above activities
  • Trigger production team to start production once approved drawings have been received and
  • commercial conditions fulfilled
  • Follow up with production on the timelines agreed
  • Trigger Quality Check and testing once the product is ready and ensure relevant forms are filled and signed off
  • Trigger material check with the relevant team
  • Maintain register tracking above activities

Key Skills &Qualification

  • Impeccable verbal and written communication skills
  • Degree/Diploma in Business Administration/Project Management or equivalent
  • Familiarity with project management methodologies.
  • Good in report writing
  • Ability to coordinate activities of different teams to deliver requirements agreed upon with the client
  • Problem-solving skills to propose mutually beneficial solutions
  • Proficiency with word processing, spreadsheet, and presentation software
  • Must have 3 years experience as an office administrator or related administrative experience

How to apply

Use the link(s) below to apply on company website.

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