Public Relations and Customer Care

Customer Service Agent at Q-Sourcing Servtec Group

Customer Service Agent at Q-Sourcing Servtec Group


Customer Service Agent at Q-Sourcing Servtec Group,

Customer Service Agent at Q-Sourcing Servtec Group

Q-Sourcing Servtec Group is a global management consulting firm that helps people make significant improvements to their business performance and realize their most important career goals.

Customer Service Agent at Q-Sourcing Servtec Group
Customer Service Agent at Q-Sourcing Servtec Group

Customer Service Agent

  • Job Type: Full Time
  • Qualification: BA/BSc/HND , Diploma
  • Experience: 2 – 3 years
  • Location: Nairobi
  • Job Field: Customer Care 

Job Purpose:

Provide excellent support and assistance to customers so that they are completely satisfied with the service through Processing orders, customer applications, and requests including after sales support.


  • Respond to customer inquiries by phone and online helpfully and promptly.
  • Assist Selling processes for our customers and generate additional Sales
  • Coordinate information to customers browsing our websites during store discovery, order, and checkout. Including sales support.
  • Take responsibility for resolving customer issues and makes sure that they are resolved promptly.
  • Maintain a record of customer communications in CRM and other systems
  • Ensure follow-up through emails, phone, or any required means.
  • Maintain customer records
  • Compile and distribute daily reports on customer products.
  • Identify and report computer system incidents to the technical team and the relevant managers.
  • Make recommendations to improve customer service and business processes and systems.


  • Diploma/Bachelor’s degree in a business-related course
  • 2-3 years of experience working with customer support
  • Fluency in Luganda is a must or fluency in any other Uganda’s local languages.
  • Good communication skills on the telephone and in person.
  • Friendly and helpful interpersonal style.
  • Ability to stay calm when customers are stressed or upset.
  • Good Computer skills.
  • Attention to detail
  • High level of integrity
  • The client offers 24 hours customer service. Agents are expected to work on agreed shifts.

How to apply

Interested and qualified? Go to Q-Sourcing Servtec Group on to apply

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