Employment Openings at Save the Children

Data Protection jobs, Digital Communication jobs, NGO jobs,

Global Digital Communications Unit Lead

This role sits within the Global Digital Engagement Team, a virtual team, which provides strategic support and specialist technical guidance to our 27+ Members, most of them in Asia, Oceania, Europe and the Americas. This team also focuses on reaching out to new audiences and engaging with them in non-member markets with a special focus on a list of key markets.

This role will lead the Digital Communications Unit (DCU), a unit that sits within the digital team and supports all sub-teams of the wider department and other key stakeholders with a digital first approach to brand and strategic communications, audience engagement, campaigning and fundraising, using our organic digital channels (website and social media), engagement tactics and organic content to build and engage our various audiences.

The Global Digital Communications Unit Lead is responsible for

• Leading the DCU, a team of five, in delivery of Communications and Engagement team’s KPIs
• Development of DCU strategy, goals, KPIs and ways of working, including the personal development of four roles through effective people management and team leadership skills
• Developing effective digital communications strategies for global campaigns, key global moments and emergency responses
• Management of team capacity, workload, prioritization and planning , which includes top level budget planning and management
• Leading on development of strategy for use of SCI digital channels (organic social media and website) to deliver key organizational goals
• Responsible for content and channel management and community engagement across owned channels being ultimately accountable for performance
• Measuring and tracking digital brand and engagement impact via framework
• Embedding trends and insights into strategic planning and thinking across the organisation
• Member support and engagement- skill sharing, training, capacity
• Integration and collaboration with digital specialists in Digital Engagement, GCCU, Media, CEO office

In order to be successful you will bring/have:

EXPERIENCE AND SKILLS

Essential

• Proven experience in a strategic lead role with decision making responsibilities
• Demonstrable leadership and people management skills
• Demonstrable high level knowledge and at least five years of experience in digital communications, social media, social listening, and community management
• Demonstrated success in delivering high-quality, impact driven, digital campaigns at an international level.
• Data driven person with strong analytical skills
• Excellent written and verbal communication skills in English, additional language skills would be an asset
• Experience developing well performing social media and website content
• Significant ability to work in a fast-paced environment and to adapt work plans flexibly depending on external opportunities.
• Capacity to build and maintain excellent relations and to work effectively in a multicultural and multi-ethnic environment respecting diversity
• A willingness to travel to support members directly or to relevant events as required.

Desirable

• Experience working internationally in a support role to a diverse range of local offices
• Senior experience in the INGO sector.
• Proven project management skills delivering complex projects on time and on budget with a strong knowledge of analysis of costs/impact and all other relevant digital engagement KPIs.
• Strong personal, organisational and self-management skills; with an ability to lead and work in teams and motivate others
• A self-starter using initiative to see opportunities to achieve objectives in this role
• Excellent communications skills, both written and verbal
• Strong IT skills particularly in Microsoft products
• Ability to articulate the work of Save the Children with passion

Global Digital Supporter Engagement Specialist

This is a unique opportunity for an ambitious Digital Supporter Engagement Specialist with experience using marketing automation tools to join our international team and bring about a change in the way Save the Children attracts, inspires and engages our supporters, who are critical to achieve our ambitions for children.

The post is responsible for:

• Supporting Members to achieve significant sustainable unrestricted income growth through engaging with new and existing supporters in digital channels with a special focus on lead generation and donor conversion/retention through marketing automation.
• Lead the development and manage the implementation of new lead magnets (hand raisers, petitions, quizzes, other…).
• Engage with the Global Fundraising Hub to integrate digital with other channels such us Telemarketing, Donor Development, Legacies and Mid/Major Donors.
• During the development of global campaigns, work within the campaign cluster to ensure lead generation tactics and assets are included in the campaign plan.
• Be aware of the sector latest trends in supporter engagement and lead innovation in this area.
• Lead strategic projects as requested by the Digital Public Engagement.

In the event of a major humanitarian emergency or during members of the team’s leaves, the role holder may be expected to work outside the normal job description and be able to vary working hours accordingly.  This role will involve the opportunity to travel to support the set up and development of lead generation and conversion programmes in new markets as well as more established fundraising markets.

In order to be successful you will bring/have:

EXPERIENCE AND SKILLS

Essential

• Demonstrable experience designing and implementing lead generation and conversion programs (ideally within an international NGO). Proven success in delivering these programmes with demonstrated financial results.
• At least 1 year experience working at an international level.
• Experience of working in an advisory role with a diverse range of seniority levels and markets
• Solid knowledge and experience in email marketing and marketing automation at international level
• Proven project management skills delivering complex projects on time and on budget with a strong knowledge of all the financial aspects of digital fundraising/marketing including analysis of costs/income, ROI, conversion and attrition data and all other relevant KPIs
• Knowledge of budgeting, planning and performance management of digital fundraising/marketing
• As well as technical expertise, an ability to describe complex or technical issues using terms a non-specialist can clearly understand.
• Capacity to build and maintain excellent relations and to work effectively in a multicultural and multi-ethnic environment respecting diversity
• Experience of working in a support role to a diverse range of fundraising markets
• Strong personal, organisational and self-management skills; with an ability to lead and work in teams and motivate others
• Ability to think critically, objectively, analytically and strategically, solve problems quickly and show initiative
• An assertive and persuasive negotiator
• A self-starter using initiative to see opportunities to achieve objectives in this role
• Excellent communications skills, both written and verbal
• Strong IT skills particularly in Microsoft Word, Excel, Power Point and Outlook
• Ability to articulate the work of Save the Children with passion
• A willingness to travel to support members directly or to relevant events as required.

Desirable

• A solid understanding and experience of integrating digital with offline campaigns, especially Telemarketing.
• Experience selecting and training external call centres and developing in-house telemarketing teams for lead conversion.
• Solid understanding and experience developing and optimizing lead generation websites.
• Solid understanding and experience developing multichannel supporter journeys.
• Solid understanding and experience using marketing automation platforms.
• Solid understanding of web and CRM analytics.
• An understanding of working within a strategy to assess and make operational decisions
• An understanding of, or experience of, working within a team with knowledge management and skill sharing responsibilities equivalent in scale and focus to this role
• Fluent in English with excellent writing and speaking mandatory, additional language skills such as Spanish would be an asset

Global Data Protection Manager

The Global DPM is also an active member of our small but busy data protection team (Data Protection Officer, Head of Data Protection Operations and Global DPM) working on DPIAs, supplier security assurance reviews, incident investigation, data protection compliance activities and other business as usual activities.

International travel is to be expected in the execution of the role and in the event of a major humanitarian emergency, the role holder will be expected to work outside the normal role profile and be able to vary working hours accordingly.

EXPERIENCE AND SKILLS

Essential

• Expert knowledge of data protection legislation, in particular the GDPR, and a good understanding of other major privacy frameworks and evolving legislation worldwide (essential)
• Understanding of business process documentation, developing policies and defining best practices for data protection change and communications (essential)
• Conceptual understanding of information and data security by design (essential)
• Demonstrable experience of supporting subject access requests, data breach management and data protection awareness requirements (essential)
• Well-developed and professional interpersonal skills, ability to interact effectively with people at all levels of SCI (essential)
• Experience of working within a large global organisation (desirable)
• Ability to work unsupervised, exercise leadership, and influence change (essential)
• Excellent writing and presentation skills (essential)
• Strong change and project management skills including the ability to manage time well, prioritise effectively, and handle multiple deadlines (essential)
• Ability to use independent judgement and discretion when making majority of decisions (essential)
• Detail-orientated approach needed to recommend and implement strategic improvements on a range of data privacy and data protection issues (essential)
• Ability to handle confidential and sensitive information with the appropriate discretion (essential)
• Language skills, esp. French, Spanish or Arabic (desirable)

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