Employment in Kenya

Job Openings at Britam

Job Openings at Britam

Job Openings at Britam

Jobs in Banking / Financial Services, Jobs at Britam

Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi. The group offers a wide range of financial products and services in Insurance, Asset management

Systems and Apps Developer – 3 Positions

Job Purpose:

Work with other departments within the Group to identify requirements and develop solutions (database design, workflows, user/data interfaces, integrations) and design, development and 3rd line support of business Applications, ranging from user analysis, design and development to implementation and maintenance.

Key responsibilities:

  • Configure and/or customize business applications to meet business requirements using various database and software tools.
  • Assist in presentations of system functionality to new users and departments. Drives systems adoption by business users.
  • Enhance and create user and system documentation as needed.
  • Work directly with the IT support personnel and teams to resolve issues identified and escalated during daily operations.
  • Perform the necessary technical design and development functionality to ensure that business application systems can be effectively developed and implemented.
  • Design and development of front-end tier(s), middle tier(s), and /or back-end database tier(s) for business applications.
  • Capturing of business applications information needs and mapping of the same to the software and /or database components.
  • Perform data modelling to analyze and specify data structures within an application system.
  • Developing database objects and structures for data storage, retrieval and reporting according to specifications.
  • Implementing and testing database design and functionality and tuning for performance.
  • Research and provide input on design approach, performance and base functionality improvements for various procedures and applications.
  • Generation of ideas to improve efficiency in software and application services offered to the business, and/or generate revenue for business.
  • Delegated Authority:  As per the approved Delegated Authority Matrix.

Knowledge, experience and qualifications required:

  • Degree in Computer Science or technical-related field.
  • Certified Solution Developer e.g. Java, Microsoft etc.
  • 4 – 6 years’ experience in applications development, which includes system customization and report designs.
  • 2+ years development experience with any modern programming tools/Platforms e.g. .NET, Java, Ruby, PHP.
  • 1+ Years development experience with Java EE.
  • 2 years’ experience with RDMS preferably MS SQL Server, Oracle, MySQL, Sybase, and Informix.

Technical/ Functional competencies:

  • Experience with web servers and application servers e.g. Apache, IIS, Apache Tomcat, JBoss, WebSphere, WebLogic.
  • Experience in data warehousing, business analytics, knowledge in Business Systems Modelling and data retrieval.
  • Have knowledge of Mobile infrastructure, Internet technologies, ecommerce and e-payment technologies.
  • Good understanding of Service Oriented Architecture (SOA).
  • Unix user skills.
  • Experience in processes and procedures management.
  • Thorough understanding of relational database theory and practice.
  • Experience in process automation using robotics.

Leadership category responsibility framework (Core Competencies):

Emerging Leaders in Britam need to:

  • Plan, direct and apply efficiencies and resources in order to optimize output and profitability against
    time, cost and team targets.
  • Effectively communicate strategic and operational departmental goals and objectives to peers and others in order to ensure proper implementation.
  • Ensure that department priorities are adhered to and effectively communicated.
  • Ensure competent and effective people resources through appropriate coaching, development and people supervision as appropriate.
  • Embody a high performance, proactive culture.
  • Effectively ensure the adherence to key performance areas, deadlines and goals in order to optimize operational effectiveness.
  • Effectively communicate resource needs, possible opportunities and achievements to management in order to aid them in their decision-making.
  • Effectively set and monitor priorities and objectives for more junior staff.
  • Understand and communicate objectives in relation to the larger organizational impact.
  • Effectively disseminate knowledge within the correct context, towards subordinates as well as management.
  • Appropriately model the company values while setting the pace and energy for delivering.
  • Effectively manage and communicate change within the department in order to increase staff and process effectiveness.
  • Provide access to accurate and consistent information and services across all channels.
  • Ensure a seamless experience for clients.
  • Improve service delivery for clients.
  • Engage in continuous brand building to become the trusted partners to clients.

Service Desk Analyst – 6 Positions

Job Purpose:

  • To provide the end to end IT supports requirements for office automation, user computing, hardware, software and applications for the business users. Responsible for developing and promulgating processes, policies and procedures for the IT Service support operations.
  • Participate in daily operations of the group service desk and support services. This position will also be responsible for after-hours support to coincide with our support schedules.
  • Proactive monitoring response times, evaluating user satisfaction levels and recommendations for improvement. Messaging and collaboration systems management and administration.
  • Participate in the various user productivity tools and office automation initiatives.
  • Stay abreast of new technologies being introduced and to ensure that system components are designed for usability and interoperability.

Key responsibilities:

Support Operations:

  • IT Service Desk operations.
  • IT Service Operation centre operation.
  • Resolves support tickets and issues.
  • Communicates recurring support issues to management.
  • Communicates with customers on efforts and resolutions to tickets and issues.
  • Improves customer relations and further develops customer confidence.
  • Escalates support tickets and open issues to the appropriate team member(s) to provide the swiftest of resolutions.
  • Participates in execution of test plans for internal software applications.
  • Multi-tasks and manages one’s work schedule efficiently.
  • Participates in on-call duties that are shared among team members.
  • Measure performance of the service desk via quarterly customer feedback surveys.

Messaging and Collaboration Management:

  • Implementing, Administrating and maintaining electronic mail and groupware systems.
  • Trouble shooting and fixing system problems and service requests, and providing high-level technical support for unresolved service desk issues.
  • Formulating and documenting standard procedures for messaging system administration.
  • Identifying areas of enterprise wide system improvements and upgrades, including trending analysis and capacity planning.
  • Planning, documenting and testing appropriate messaging-related disaster recovery and/or business continuity systems.

Office Automation:

  • Office automation support and identification of requirements and ensuring customer satisfaction.
  • Drive adoption of various user productivity enhancement tools.

IT Assets Inventory:

  • Maintain up to date and accurate information on the organization IT support  assets.

IT Projects:

  • Participation in assigned IT projects.
  • Projects delivered as per the agreed project plans.

Management of Internal customers:

  • Managing the user expectations. Periodic, planned proactive visits to internal customers with reports and requests actioning within agreed timeframes.
  • Create and continuously improve processes by which the support team operates.
  • Enhance the customer experience by fostering an environment of service excellence.
  • Work collaboratively with peers to ensure solutions meet customer requirements.

Reporting & Analysis:

  • Generate incident and problem reports.
  • Weekly performance reports.
  • Trouble Tickets status reports.
  • Escalations status Report.

Knowledge, experience and qualifications required:

  • Degree in science/Engineering/Computer Science.
  • Microsoft Certified Professional – MCP.
  • ITIL Certification.
  • Cisco certification – CCNA – (preferred).
  • 2+ years’ experience in Applications support, Network or System administration environment.
  • Hands-on experience working messaging and collaboration systems such as Ms Exchange, Outlook, Active Directory, Google Apps, Blackberry, Android and other handheld devices.
  • Working knowledge of the following technologies: Veritas Backup Technologies, 2000/3/8 Active Directory, Windows 2000/3/8 technologies, TCP/IP, database management (SQL Server 2005/8), IIS 6/7, MS Exchange 2003/2007, DNS, Terminal Services, disaster recovery and patch management.
  • Excellent technical knowledge of PC and desktop hardware.
  • Excellent technical knowledge of PC internal components.
  • Hands-on hardware troubleshooting experience.
  • Extensive equipment support experience.
  • Working technical knowledge of current protocols, operating systems, and standards.
  • Ability to operate tools, components, and peripheral accessories.
  • Able to read and understand technical manuals, procedural documentation, and OEM guides.
  • Has some familiarity with Support Ticketing Systems.
  • Strong customer-service orientation.
  • Ability to conduct research into PC issues and products as required.

Technical/ Functional competencies:

  • Excellent oral communication, listening, interpersonal, and written communication skills.
  • Willingness to share knowledge with team members, superiors, and users.
  • Ability to listen to users in a courteous and friendly manner, acknowledge the reality of their problems, translate their descriptions into technical terms, fix the problems, and explain the solutions in terms the users can understand.
  • Excellent customer service skills, including the ability and willingness to communicate effectively and appropriately in an empathetic and understanding manner.
  • Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Experience working in a team-oriented, collaborative environment.

Regional IT Manager

Job Purpose:

  • Directs the planning and implementation of enterprise IT systems in support of business operations in order to improve service quality, business development and leading, organizing, planning and controlling- budget issues.
  • Responsible for all aspects of the organization’s information technology and systems including maintaining existing enterprise systems, while providing direction in all technology-related issues in support of information operations and core company values and monitor business growth to ensure that the approved strategic goals are achieved.

Key responsibilities:

  • The job holder is responsible for the supervision of the following units:
    a. ICT Information Security.
    b. ICT Systems Architecture and Infrastructure.
    c. ICT Service Delivery.
    d. ICT Business Application.
    e. ICT Projects.
  • Develops the Group ICT Strategy and associated budgeting and planning to deliver an ICT strategy and annual plans.
  • Develops ICT policies and processes to enable the strategy and in a cost effective and efficient manner.
  • Ensures a centralized IT function is operational for the organization.
  • Ensures that robust business processes are supported by modern ICT infrastructure.
  • Maintains reliable core systems, including maintenance of data access authority, integrity and security.
  • Oversees all ICT projects and ensures ICT governance is in place in line with best practice standards including:
    a. Identifying and recommending to the organization new Information and Communication Technologies that will make optimal impact upon the output quality of other departments.
    b. Determining feasibility of integration ability of proposed automation solutions from departments or department of strategy.
    c. Building a business case for ICT projects and transformation approval from top management/the board.
  • Project management of ICT projects sponsored by Management Committee or other departments.
  • Ensuring effective SLAs are in place with internal departments and external vendors as required.
  • Provide effective leadership and oversees the day-to-day management of the department.
  • Ensure effective ICT service delivery function that encompasses end user training, customer training, support and consultancy that assists managers and staff with ICT matters, including service desk.
  • Ensure Enterprise architecture is in place and ensure it is working well.
  • Ensure security and reliability of the ICT investments remain secure at all times through the establishment of best practice in ICT security.
  • Ensure effective disaster recovery and ICT business continuity management in place.
  • Plan and implement Group ICT policies and best practices in ICT management.
  • Champion and monitor the departmental risk management framework and policies in liaison with the Enterprise Risk Management Department.
  • Develop, train, coach, motivate and evaluate functional staff to achieve highest levels of performance.

Knowledge, experience and qualifications required:

  • Master’s Degree in ICT, Computer Science, Information Systems or a related field.
  • Bachelors in ICT, Computer Science, Information Systems or a related field.
  • 10-12 years working experience in ICT six years of which must have been at a management level.
  • Relevant IT certification.
  • Knowledge in:
    • On-going trends in ICT in the financial services sectors, ITIL Master as a certification.
    • Good understanding of business support services and their related technologies i.e.to support logistics, administrative, finance and HR activities.
    • ICT based risk management activities.
    • ICT security systems and controls.
    • IT Governance.
    • Financial Management.
    • Enterprise Performance Management.
  • Experience in developing and implementing ICT strategies.
  • Experience in managing administering systems and infrastructure and in managing all business support software and hardware mechanisms (IT and communications).

Leadership category responsibility framework (Core Competencies):

Change Leaders in Britam need to:

  • Strategically lead a function to service customers from a sustainable and growing customer base whilst increasing profit.
  • Continuously configure and adapt the functional area to most effectively suite the future view of the business.
  • Introduce new concepts so that they are adopted appropriately at the right time (manage the rate of change).
  • Be in touch with the changing industry, customer needs and international best practice.
  • Improve the efficiency of the function by appropriately challenging managers about operational and tactical issues.
  • Ensure the function has the most appropriate people capability through effective inspirational leadership, people development, and optimized succession planning.
  • Ensure clarity of expectations for individuals in the function and other stakeholders across the group.
  • Facilitate functional integration.
  • Ensure the development and establishment of appropriate behavior and values (culture) within the function that aligns with the strategic direction and values of the business.
  • Co-ordinate between functions and divisions to ensure optimization of the value chain and resources.
  • Ensure alignment of strategy, objectives and deliverables within the function.
  • Develop innovative partnerships and distribution channels to increase Britam’s market penetration.
  • Ensure a seamless experience for clients.
  • Appropriately allocate funds and capital to maximize shareholder value.
  • Adequately manage operational risk.
  • Increase operational efficiency.
  • Provide access to accurate and consistent information and services across all channels.
  • Improve quality and speed of decision making across the business.

IT Vendor Management/Liaison Specialist

Job Purpose:

  • The IT Vendor Management/Liaison Specialist is responsible for the end-to-end supplier management process, from initial analysis though qualification/requalification and partnering with end users on continual oversight.
  • In addition, this position will also work with Sourcing i.e. Procurement and Functional areas who manage the vendor relationships for IT.

Key responsibilities:

  • Responsible for vendor management for IT through conduct of timely evaluation to include the planning and conducting of a vendor risk analysis; and qualification and re-qualification activities, including review of vendor evaluation questionnaires, scheduling of remote and on-site audits and review of qualification audit outcomes.
  • Maintains the Vendor Management Tracker and associated vendor files.
  • Create and execute reporting and metrics to quality leadership on the vendor services.
  • Maintenance and review of vendor contracts and SLAs for IT.
  • Works directly with proposed and existing vendors to obtain initial qualification and ensure adherence to requirements.
  • Strategically partner with functional areas on ongoing oversight of vendors
  • Works with vendors and applicable cross functional teams on the resolution of Action Items specified in audits, or regulatory inspections.
  • Follow up with relevant shareholders on IT vendor payments, contracts renewal and renegotiations.
  • Identifies and works with procurement and applicable cross functional teams on vendor related non-compliances, participating in Root Cause Analysis for development of corrective and preventative actions.
  • Collaborates and serves as a Vendor Management Point of Contact for departmental and cross-functional teams to provide support to projects and initiatives.
  • Participates in ongoing audit and inspection readiness activities related to vendor management.
  • Review of all IT vendor contracts.
  • Delegated Authority:  As per the approved Delegated Authority Matrix.

Knowledge, experience and qualifications required:

  • BA/BS degree or equivalent with 3-4 years of vendor management experience preferably in financial services.
  • Training in IT service management and experience.
  • Excellent verbal and written communication skills and high level of attention to detail.
  • Strong professional and interpersonal skills.
  • Knowledge of the IT vendor management best practices, and general procurement guidelines.
  • Ability to work independently.

Assistant Legal Claims Officer

Job Purpose:  

Reporting to the Manager Legal Claims, the role holder is responsible for ensuring the department meets its targets on all recovery matters from Insurance companies and third parties. This shall be done in liaison with the panel advocates as well as other service providers.

Key responsibilities:

  • Review documents and pertinent requirements regarding an insurance claim.
  • Ensure that the insurance claim made by the claimant is complete in form and complies with the documentary requirements of an insurance claim.
  • Advice customers regarding basic matters about their insurance coverage in relation to the insurance claim.
  • Respond to both internal and external claims inquiries concerning benefits, claims processes, service providers, and the filing/completion of proper forms.
  • Record all claims transactions including appointment of advocates, doctors and investigators.
  • Ensure that matters allocated are constantly tracked and updated in the registers.
  • Update legal claims registers for claims meetings and update the various claims reports.
  • Track and follow up on appeal deposits.
  • Assist in giving advice on legal issues, compile comprehensive file notes both in the event of judgments and out of court matters.
  • Assist in the review of reserves as per the reserving guidelines.
  • Assist in managing external Advocates on Britam Panel of Advocates through pro-active interaction and correspondences.
  • Review advocates legal costs to ensure that the same are within the SLA and Advocates Remuneration Order.
  • Review status updates as received by advocates in an effort to keep abreast with all ongoing briefs and advice maintain adequate reserves based on the established reserving guidelines and documentation received from the panel advocates.
  • Process payments to insured’s and service providers.
  • Assist on Third party recoveries when called upon to do so.
  • Delegated Authority:  As per the approved Delegated Authority Matrix.

Knowledge, experience and qualifications required:

  • Bachelors of degree in LAW LLB and PDG from KSL.
  • Obtain the relevant CLE points in every given year.
  • 2-4 years’ experience in insurance claims processing.
  • Knowledge and experience in the insurance sector and added advantage.

Leadership category responsibility framework (Core Competencies):

Emerging Leaders in Britam need to:

  • Plan, direct and apply efficiencies and resources in order to optimize output and profitability against time, cost and team targets.
  • Effectively communicate strategic and operational departmental goals and objectives to peers and others in order to ensure proper implementation.
  • Ensure that department priorities are adhered to and effectively communicated.
  • Ensure competent and effective people resources through appropriate coaching, development and people supervision as appropriate.
  • Embody a high performance, proactive culture.
  • Effectively ensure the adherence to key performance areas, deadlines and goals in order to optimise operational effectiveness.
  • Effectively communicate resource needs, possible opportunities and achievements to management in order to aid them in their decision-making.
  • Understand and communicate objectives in relation to the larger organisational impact.
  • Effectively disseminate knowledge within the correct context, towards subordinates as well as management.
  • Appropriately model the company values while setting the pace and energy for delivering.
  • Effectively manage and communicate change within the department in order to increase staff and process effectiveness.
  • Provide access to accurate and consistent information and services across all channels.
  • Ensure a seamless experience for clients.
  • Improve service delivery for clients.
  • Engage in continuous brand building to become the trusted partners to clients.

Technical/ Functional competencies:

  • Knowledge of insurance regulatory requirements.
  • Knowledge of insurance products.
  • Sales and marketing management skills.

Treasury Accountant

Job Purpose:

Responsible for Cashflow management, Treasury dealings, Asset and Custody reconciliations, Regulatory Reporting and Compliance (IRA),timely and accurate bank reconciliation, treasury accounting and maintaining financial records The job holder also ensures all requirements by internal and external auditors are met in a timely and accurate manner.

Key Responsibilities:

Responsible for cash flow analysis and management;

  • Daily cash flow & liquidity management.
  • Seeking investment opportunities for free cash through deposit placements & uplifts.
  • Management of relationships with treasury departments of financial institutions in relation to term deposits.
  • Foreign currency dealings as needs arise.
  • Circulating cash flow data as per lines of businesses for clear decision making with regard to available cash and near cash instruments.

Asset and Custody Reconciliations;

  • Update of records and investment schedules in line with the approved tactical asset allocation decisions in relation to business funds in line with value optimization objectives.
  • Participate in the monthly closing of the books of accounts through transactional & accrual accounting.
  • Carry out monthly bank reconciliations ensure all Investment transactions are correctly accounted for in the systems.
  • Ensures that all income from investments is received fully and in time. This includes; Dividends, coupons and Interests and carry out monthly accounts analysis for investments and incomes as required by the Finance reporting guidelines and ensure all deadlines are met.
  • Carry out investment asset and custody reconciliations to ensure they reconcile to the fund manager and the custodian.
  • Monitoring fund manager and custodian activity to ensure they are in line with strategy.
  • The job holder is also expected to ensure payment of fund manager invoices in line with set guidelines and agreements.

Regulatory Reporting and Compliance

  • Ensures that IRA reporting is done within the timeliness
  • Ensures efficient and effective handling of all internal and external customer
    queries. Handling queries by both external and internal auditors intelligently as
    assigned from time to time.
  • Ensure protection and availability of company and departmental data according to existing policy.

Knowledge, qualifications and experience:

  • A Business oriented degree from a recognized university.
  • Professional qualification or pursuing Professional Qualification in CPA, CFA and or CISA.
  • Team player with ability to establish understanding and create rapport with various internal and external customers.
  • Excellent computer knowledge and thorough understanding of application of the Microsoft Office suite.
  • Working knowledge in Online payment systems and in ERP systems and Investment Management Systems – Moneyware.

Performance Standards:

  • Absence of errors and or delays in Investment transaction processing.
  • Efficient cash and liquidity management.
  • Meeting of all key set deadlines within and without the department while displaying the ability to prioritize.
  • Excellent level of customer service to internal and external clients.
  • Compliance with our policies and Procedures Manuals.

Method of Application

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