Detailed Description        

• Ensure compliance with all regulatory requirements, policies, processes, procedures, organization standards and local procedures is achieved so that work is carried out in a controlled and consistent manner.
• Promote and maintain a positive safety culture, healthy, secure and cost-effective operations for Kenya Airways and ensure compliance with the relevant industry/legislative requirements, GSE manufacturers’ relevant requirements and company procedures.
• Identify and report hazards, near misses, incidents and accidents.
• Allocate duties to technicians, mobilize workshop resources in order to Service, maintain and repair GH equipment and facilities for effective service delivery in a cost-effective manner.
• Liaise with equipment/facilities users, follow up and arrest defects to ensure maximum equipment/facilities availability.
• Assess defects on GSE and facilities, perform root cause analysis and carry out corrective measures
• Identify and requisition materials for the task at hand in order to ensure timely release and availability of GSE and other facilities for ground operations
• Embrace and maintain a positive safety culture, a healthy and secure work environment to self, fellow colleagues and GH equipment/facilities in order to maximize productivity.
• Document day to day maintenance works and activities on GSE/facilities and maintain equipment records and history.
• Directing and developing technicians for increased efficiency

Job Requirements        

• HND in Automotive/Electrical/Production/Plant
• Engineering or related discipline with 3 to 5 years relevant experience.
• Ordinary diploma, Technician III or Craft Certificate III Automotive mechanic/Electrician/Welder/related discipline with 8 years relevant experience.
• Experience in Automotive/ Heavy diesel/Mobile plant environment.
• Experience in computerized, PLC Repairs
• Good knowledge of hydraulic systems and electrical circuits.
• Good knowledge of IC engines, hydraulic systems and electrical circuits.
• Have a valid driving license and airport driving permit.
• Good diagnostic skills and ability to interpret electrical, hydraulic and other engineering diagrams

External End Date; 01-Jun-2023

Detailed Description
Ticketing

• Responsible for the team ticket issuance in the outlet by observing all approved tariff
• Schedule and fares to maximize on revenue and reduce on unnecessary billing by other carriers.
• Ensure passenger ticket-correct booking class and seasonality and correct names per Passport.
• Corporate ticket-against approved discounts and Contacts
• Group’s tickets- Against approved groups fare by RM.
• IATA Travel agents’ tickets-Against VMPD.
• Excess baggage MCOS-Against approved rates.
• Staff Rebates-against approved i-Pride authorizing class of Travel, Routing, and staff Names / Dependant.
• Other Airlines tickets – Against approved IATA RES 788.
• Stretcher case handling and ticket-as per policy.
• UMNR ticket and handling-as per policy.
• CREW tickets-as per approved list from crew scheduling.
• MCO for Last minute upgrade-as per approved levels by Revenue Management.
• Package Tickets- As per communicated levels by KQ holiday.
• KL/AF/DL/PW tickets- As per GSA agreements.

Customer Service

• Offer exemplary service to improve customer satisfaction and retention.
• Foresee office functionality and customer comfort by liaising with IS and Maintenance & property to keep Air-conditioning, lighting, and computers fully functional at all times.
• To request all Special service SSR and follow-up for actions to ensure seamless service to our customers e.g. special meals, wheelchairs, advance seat request.
• Empathize with customers who have been misconnected, denied boarding, delayed flights by rerouting, rebooking as preapproved procedures.
• To strive to resolve any customer complaints and escalate to Customer Relation and follow up feedback.
• Be a role model in providing professional customer care to our customers.
• Correctly communicate KQ products, schedules& fares so as to maximize on sales and meet set revenue targets within the shops/outlets while observing good CRS practices to reduce on costs.

Documentation

• Reconciling of sales returns to account for personal daily sales.
• Processing refund and ensuring passengers are guided accordingly on the amount refundable for reimbursement on unutilized tickets.
• Updating relevant dashboards for records/reconciliation and tracking purposes.
• Filing of required documents as per sales process especially for direct corporates.

Reports

• Prepare and produce weekly/monthly sales reports to measure sales performance and account for all activities relating to IS, RM, Security, Safety and Maintenance,
• Produce and reconcile daily sales report and sign off.
• For Direct Corporate produce statistical information on weekly basis to assist in evaluating the efficiency of the Team and to inform on service improvements.

Sales

• Create and Maintain Customer PROFILE data to assist in distribution of our special promotion fares to maximize on sales.
• Promote on-line processes (on line booking, payment and check in) to maximize sales.
• Generate ancillary revenue through sell of KQ merchandise (e.g. Rugby T-Shirts) & extra legroom seats.
• Promote KQ travel insurance (travel guard)and Msafiri Credit Card.
• Servicing all Loyalty program members (Flying Blue, Kool Flyers, Msafiri card etc.) to increase sales.
• Promote KQ Holiday.

Documentation

• Processing /proration of refunds.
• Responsible for safe custody of accountable documents and fi ling of MCOS/Ticket copy for audit purposes.
• Preparing and sending proforma invoices to customers.
• Documentation of company assets within our offices.

Planning &Administration

• To prepare and administer the shift/leave roster for optimal utilization of staff and resources.
• Ensure all administrative matters in office are handled as per KQ policy and regulations (Office equipment maintenance, valid licenses, cost cutting cleanliness, uphold KQ brand image) for business continuity.
• Enhance correct CRS usage and queue management to reduce cost.
• Conduct staff appraisals as per KQ’s policy to measure staff performance.
• To undertake induction, training, and development of new and existing team members.
• To provide Coaching to each staff within the team and updated feedback from both parties.
• To maintain daily opening/closing approved timings for the office while allocating resources appropriately.
• To ensure all staff have the systems / tools/stationery required for them to perform their duties.
• To identify ideal Processes and Procedures for Sales office Activities to assist in Agent training and implementation of the same.
• Perform any other duty as maybe assigned.
• Sustain standards in the outlets.

Job Requirements        

• Bachelor’s degree plus 2 years Sales experience /Diploma in a business-related field plus 4 years Sales experience.
• Expertise knowledge in Sales and Ticketing processes
• Demonstrated product and market knowledge
• Negotiation Skills
• Good communication and presentation skills.

External End Date: 31-May-2023

Detailed Description        

• Preparation of monthly, semi-annual, and annual corporate and deferred tax computations for the group.
• Preparation of station accounts to support annual compliance in regional countries.
• Review of annual accounts for the outstations in the region before submission by tax consultants.
• Collaborate with accounting team and auditors to provide tax notes to the financial statements.
• Reconciliation of Tax accounts and analysis of tax risks for necessary provisions to be made.
• Provide key input towards managing Group Transfer Pricing compliance.
• Design, advise and implement tax planning measures for optimal tax impact for the Group to maximize profits.
• Study and interpret tax laws with the view of   Identifying and exploiting tax opportunities in the region to generate tax savings for the company.
• Identify, lodge, and follow up tax refund claims with tax authorities and fast track the refunds to improve the Company cash flows.
• Identify and lobby for tax law amendments and exemptions with the various Jurisdictions to reduce the cost of doing business for the company.
• Review of the existing bilateral agreements and recommending the establishment of Double Tax Agreement to reduce the impact of double taxation.
• Advise on various tax implications on company’s projects/initiatives to reduce tax exposures.
• Review, advise and negotiate for favorable tax clauses in the supplier contracts to reduce the burden of tax on the company.
• Review all tax schedules and tax returns for submission to Tax Authorities.
• Analyze, object, and resolve tax assessments/queries from various Revenue Authorities and other statutory bodies to vacate/reduce tax assessments.
• Tax health checks for outstations and subsidiaries to ensure tax compliance.

Job Requirements        

• Bachelor of Commerce (Accounting/Finance Option) or related business finance degree from a reputable Institution.
• Full ACCA/CPA Qualifications.
• Ten (10) Years in Tax related assignments
• Understanding of international tax principles.
• Experience in Airline related taxation is an added advantage.

External End Date :30-May-2023