Business Management and Administration

Operations Manager Cards, Mobile & Digital Products at Ecobank Kenya

Operations Manager Cards, Mobile & Digital Products at Ecobank Kenya

Operations Manager Cards, Mobile & Digital Products at Ecobank Kenya,

Operations Manager Cards, Mobile & Digital Products at Ecobank Kenya

Ecobank Transnational Incorporated (ETI) acquired 75% of EABS Bank on the 16th of June 2008, and the bank consequently changed its name to Ecobank Kenya Limited. ETI subsequently increased its shareholding in the bank which is currently at 100% as at 31st December, 2016. Ecobank Kenya (EKE) had an asset base of Kes 47.12billion as at 31st December 2016.

Operations Manager Cards, Mobile & Digital Products


  • Working with all Product Managers to ensure the team is fully updated and trained on any updates in the products / process flows
  • Work with Product Managers in the development and testing of new products prior to roll out
  • Oversee mapping and Flexcube product maintenance (end to end)
  • Oversee transaction settlement from the various card schemes
  • Ensure timely payment of all merchants in EKE’s books
  • Support automation initiatives that will drive efficiency in all cards, mobile and digital platforms
  • Oversee end-to-end testing and configuration of all merchant and pay bill set ups
  • Oversee and monitor all the cards, mobile and digital channels – set up, uptime, transaction tracking
  • Oversee ATM, POS and QR code deployment; monitor uptime and usage
  • Supervise and co-ordinate the activities of card issuance (bouquet of cards issued by the affiliate)
  • Supervise and co-ordinate the activities of all the affiliate digital and mobile products
  • Oversee revenue assurance on all cards, mobile and digital products. Where possible, automate revenue collection and drive transaction efficiency
  • Cash level management – branches, ATMs and mobile money float (at branch and Head Office); and oversight over the cash repatriation process
  • Oversee and monitor prepaid card float at branches and head office
  • Staff development – To effectively develop staff in the unit and ensure that there is adequate cover for all roles in the department
  • Periodic reviewing of processes and procedures manuals for the department and making recommendations for improvements
  • Oversee timely submission of statutory and other periodic returns (monthly, quarterly and annual)
  • Manage and oversee outstanding reconciliation items as per agreed ageing per product
  • Effective Stakeholder management to ensure proper support to all in the execution of their respective mandates.
  • Responsible for optimal utilization of approved headcount and for ensuring the training, career development and motivation of staff
  • Responsible for ensuring back-ups are in place and for devising and effecting a succession plan
  • Establish and maintain business standards for accuracy, productivity and reliability
  • Prepare annual performance review and reevaluate processes
  • Ensure regulatory, compliance and legal rules are followed


  • A degree in banking or its equivalent
  • Minimum of 10 years Banking experience, at least 5 of which MUST have been spent in Head Office Operations
  • At least 2 years exposure in either (or all) of the following Operations Units – Card Products & Operations, Retail Operations, Branch Operations, Digital Channels Operations
  • Excellent oral and written communication skills
  • Must be analytical and have proven problem-solving skills
  • In depth knowledge of all the Bank’s products, procedure and policies
  • In depth knowledge of card cycle – transaction, authorization, settlement
  • In depth knowledge of all mobile banking products (end to end)
  • In depth knowledge of monitoring and management of cash levels (physical and virtual)
  • Project Management qualification would be an added advantage
  • Proficiency with Microsoft Office
  • Strong organizational and communication skills
  • Strong ability to multitask
  • Comfort working with multiple groups within business

Method of Application

Interested and qualified? Go to Ecobank Kenya on to apply

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