Senior Engineer Network Operations Support at Safaricom Kenya

Brief Description

Reporting to the Senior Manager, Infrastructure Support the position holder will be responsible for providing technical support for operations and maintenance of solar energy installations on Safaricom BTS, MSR and data center sites by ensuring the maintenance service providers have appropriate kits, carrying out regular cleaning of the solar panels and replace faulty parts in time to ensure optimal generation of solar energy.

Responsibilities

Network Operations Support

• Support general operations and maintenance of solar energy installations on Safaricom BTS, MSR and data center sites by ensuring the maintenance service providers have appropriate kits, carry out regular cleaning of the solar panels and replace faulty parts in time to ensure optimal generation of solar energy.
• Compile and regularly share up-to-date solar energy maintenance reports with relevant stakeholders for action where necessary.
• Liaise with Data Center Operations, Energy Planning & Implementation teams, and Regional Network Maintenance teams to ensure optimized solar energy production and utilization on Safaricom BTS, MSR and data center sites.
• Provide technical Support for Collocation Business through optimal energy demand management and project execution.
• Oversee periodic audit of energy installations on the Safaricom BTS, MSR and data center sites.

Contract Management

• Coordinate quarterly and annual performance evaluation of the network maintenance services providers (MSPs) and Build-to-Suit contractors with respect to service level agreements (SLAs) for network availability, prepare relevant reports and oversee the PIP process where applicable.
• Review monthly performance of the network maintenance services providers (MSPs) and Build-to-Suit contractors with respect to service level agreements (SLAs) for network availability and ensure any applicable service credits and penalties are executed in time.
• Carry out regular site inspections to ensure network maintenance services providers (MSPs) adhere to Safaricom occupation health and safety (OHS) requirements.
• Coordinate weekly and monthly meetings with network maintenance services providers (MSPs) and other stakeholders.
• Prepare weekly and monthly reports on delivery of network energy maintenance projects and tasks.
• Provide required support to the processes of competitive Expression of Interest (EOI), Request for Proposals (RFP) and Request for Quotations (RFQ) for network maintenance services and other assigned NOPEX projects.

NOPEX Management

• Provide required support for efficient planning, allocation and utilization of NOPEX budget for network energy operations and maintenance projects/functions.
• Review and approve network energy project quotations from contractors to ensure they conform to scope of works and approved/contractual rates.
• Drive cost saving initiatives with respect to network energy operations and maintenance projects/functions through automation, innovation and process improvements.

Qualifications

• A minimum of bachelor’s degree in electrical & electronics, Engineering, Telecommunication, Computer, IT or related field.
• Should have demonstratable at least 2yrs experience working in energy system in telecommunication environment.
• Should demonstrate expertise IT/computer Literacy.
• Should demonstrate proficiency in Data analytical tools and presentation skills.
• Knowledge and accreditation in Data Center and Energy Management systems including, CEM/CMVP and DCIM is an added advantage.
• Working knowledge and accreditation in electrical or solar systems installation and commissioning such as T1/T2 or T3